Assistance at home

When you need it most

Quick solutions for unforeseen events

With our home assistance service, you will have an immediate response from our professionals when something unexpected happens in your home or you need our help. Discover how we can help you.

In emergencies

We will send you a locksmith quickly if you cannot enter your home, or an emergency electrician if the power is out.

During a claim

We offer you a number of solutions to help everyday life continue while we sort out the repairs.

Handy services

From connections with all types of professionals to a permanent information line at your disposal.

What does the home assistance service include?

Emergency locksmith

If you cannot enter or leave your home because you've lost your keys, they have been stolen or the lock is unusable, we will send you an emergency locksmith, and will cover the travel and labour costs.

This service does not include possible replacement or repair costs for the lock or any of its components.

Emergency electricity

Has the power gone in your home? Call us and an operator will come as soon as possible to make the emergency repair needed to restore the electricity supply, provided that the condition of the installation allows it. This service includes the cost of travel and labour for the first 3 hours.

Any possible material costs are not included if necessary.

Connection with professionals

If you need any repair or maintenance work in your home, we can recommend a qualified professional to carry out the service, including preferential rates for parts and labour costs and no call-out charge.

Call us at any time of the day to request assistance. If it is a plumbing, electricity or locksmith emergency, they will come in as soon as possible. All other services offered will be provided Monday to Friday between 9:00 am and 6:00 pm, except holidays.

Among the professionals you will find: plumbers, electricians, carpenters, builders, contractors and all types of engineers. Contact us and we'll guide you.

Services in the event of claim at home

If you have suffered a loss in the insured home that is covered by your home policy, the following services are available to you to, to help your day-to-day life to continue while the necessary repairs are being made.

Security guards: If your home is accessible from outside as a result of the accident, we will provide security guards for 48 hours, for your peace of mind.
Replacement of TVs and other media players: if your equipment is rendered unusable by an incident covered by your policy, we will provide them for 15 days or until the repairs or replacements have been completed. You can request this service Monday to Friday from 09:00 to 18:00.
Hotel, restaurant and laundry service: we cover your expenses if you need a hotel, restaurant or laundry service due to an incident that means you cannot use your home, kitchen or washing machine. Contact us before undertaking these expenses, to find out in detail the limits of this coverage and how to arrange reimbursement.

Information and booking line

This telephone service, open Monday to Friday 09:00 to 18:00 (not including public holidays), will help you to book hotels and plane and train tickets, and offers information about health requirements and recommendations for travel, or emergency telephone numbers for visas, embassies and consulates.