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Request prior authorisation from the company to carry out certain tests or treatments. Your request will be assessed using the following form, and we will get in touch with you as soon as possible to tell you your authorisation number.
Choose where you want to carry out the test or treatment from our medical directory. If in doubt, call 900 369 369 for guidance, or use the authorisation form.
Request authorisation if you need to access any of the following tests, treatments or services:
N.B.: This list is indicative, and does not cover all acts that may require authorisation.
Consultations with specialist doctors and simple diagnostic tests (analytical, cytology, ultrasound, biopsies, allergy tests and conventional radiography) do not require prior authorisation.
Please fill in the following details so that we can contact you
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The right of privacy, particularly the right of personal data protection, is one of the fundamental principles of Grupo Catalana Occidente.
The purpose of this privacy policy is to explain, in compliance with the European Union's General Data Protection Regulations, 2016/679, and national and community implementation regulations in force at any given time, the way in which Grupo Catalana Occidente will process any posible personal data collected from its clients (as defined below).
The Entity of Grupo Catalana Occidente with which you have a relationship. In the Attachment at the end of this privacy policy, the identification and registered office of the Entities that make up the Grupo Catalana Occidente may be found along with other information.
The Data Protection delegate is the person designated by each Entity of the Grupo Catalana Occidente to ensure compliance with the aforementioned General Data Protection Regulations and other applicable regulations, who you may contact especially when you consider that your data protection rights and freedom have not been met, via the respective postal or electronic mail address indicated in the Attachment at the end of this privacy policy.
The supervisory authority is the Spanish Data Protection Agency, with headquarters in Madrid (28001), calle Jorge Juan, nº 6, to whom you may submit queries and/or complaints regarding this matter, should you consider that your data protection rights and freedom have not been duly taken care of by the corresponding Entity of the Grupo Catalana Occidente. For more information, go to the following website: https://www.agpd.es.
All personal data, whether directly collected or by an intermediary, including documents containing it, or obtained from recorded telephone conversations or Internet web page browsing or other means, including biometric and geolocation data, will be processed before, during and after executing an application, contract or service related to any of the products marketed by Grupo Catalana Occidente's Entities on behalf of the client, whose data is needed in the study, transmission, development and execution of contractual relationships.
In this sense, the definition of customer is established as any data subject that is a: policyholder, insuree, beneficiary, affected third party, participant, partner, subscriber, party entitled, mortgagor, promissory note investor and/or third party who establishes a contractual or service relationship with an entity of the Grupo Catalana Occidente.
If the personal data is provided by a person other than the holder, it shall be the provider's obligation to previously communicate this information to the holder of the personal data, as well as to obtain his consent, when required, so the Entity of Grupo Catalana Occidente can process this data.
In addition, this personal data can be supplemented, always complying with the requirements established in the personal data protection regulations, by other data obtained from providers of Grupo Catalana Occidente, as well as that obtained from public sources or any personal data that the data subject has made public.
In general terms the personal data of minors shall only be processed when their parents or legal guardians have provided their consent for the processing required to execute the corresponding contract or service, the fulfilment of a legal obligation and/or in legitimate interest of the data controlling Entity of Grupo Catalana Occidente, notwithstanding the personal data protection rights established by the current applicable regulation.
The main purpose of processing this personal data is the study, transmission, development and execution of the contract or service subscribed to by the corresponding Entity of the Grupo Catalana Occidente and to effectively comply with the obligations established in the regulations applicable at all times to the Entity of the Grupo Catalana Occidente responsible for such data processing.
Personal data will be object of processing for the purpose of setting prices and selecting risks and managing subsequent requests related to the risks that can be contracted. This processing may include, if necessary, profiling and/or automated decision-making in conformance with the provisions established in this privacy policy.
Likewise, personal data will be object of processing for the purpose of fighting and preventing fraud and money laundering and the financing of terrorism, and the consultation and communication of information from/to sectoral files shall be permitted.
In addition, within the scope of managing the request and/or any of the contracts or services provided by any of the Entities of Grupo Catalana Occidente, the Entity controlling the personal data may process your personal data to assess your´economic solvency, consulting and communicating information from/to financial solvency and creditworthiness files, as well as the carrying out of statistical, quality and technical studies, including those related to satisfaction surveys, market analysis, and research and service quality.
In insurance products the personal data may be processed to manage the coinsurance or reinsurance, in conformance with the current regulation.
Finally, as for contact forms, telephone numbers and social network profiles that may be made available to you by the different Entities of the Grupo Catalana Occidente, your data will be used to (i) attend to and manage queries and requests made via the telephone numbers and social network profiles provided for this purpose; (ii) attend to and manage suggestions, complaints and other queries made using the corresponding form; and (iii) to manage CVs provided for a selection process opened in Entities of Grupo Catalana Occidente.
Some processing of personal data may require the adoption of automated decision-making and/or profiling. This means that certain decisions may be made automatically without human involvement, always having the data subject the right to: (i) request the review of the results by a person; (ii) express their point of view; and (iii) contest the decision, always in accordance with current applicable regulations.
In addition, if the customer authorises so, personal data shall also be processed to: (i) carry out commercial initiatives and send you information, including by remote communication means, on other general or personalised products and services, whether proprietary owned or those belonging to other entities of the Grupo Catalana Occidente to which the person in charge belongs, identified in the final Attachment of this privacy policy and/or on the web page www.grupocatalanaoccidente.com; (ii) present customised advertising on websites, search engines and social networks; and (iii) offer the participation in promotional competitions. All of this even following the termination of the contractual relationship. In any of aforementioned cases the adjustment of products and services to your profile may be performed based on the analysis of risk and behavioural profiles, considering both internal and external sources, geolocation information and your browsing habits through the internet or social networks.
The legitimation of the aforementioned processing for the main purpose established above is based on the unfolding of the offer, contract or service entered with the corresponding data controlling Entity of Grupo Catalana Occidente.
Any processing for the other purposes mentioned above and for making automated decisions has legal grounds in the applicable regulation or the legitimate interest of each data controlling Entity of Grupo Catalana Occidente.
Lastly, the processing of personal data for advertising purposes is legitimised, where applicable, by express consent.
For how long will we hold on to your personal data?
Your personal data will be held for the entire time that the relationship with the Entity of Grupo Catalana Occidente with which the service or contract has been formalised is effective. Once this relationship has ended, this data will be stored for the necessary period of time established by the applicable legislation at all times, and will be available to the courts and tribunals, Public Prosecutor's Office, State security forces and/or competent public administrations, in particular the appropriate personal data protection supervisory authorities, and corresponding supervisory bodies, in order to deal with any legal or contractual liabilities arising from the contract or service related to the data processing in question and during the applicable time in force.
Any requests or proposals that do not materialise in a contract or service, regardless of the reason, shall be held for the required period to guarantee the fight against fraud in contracting and to prevent money laundering and the financing terrorism.
The client's personal data, their contract or service and any information derived from or linked to them may be disclosed to the Entities belonging to the Grupo Catalana Occidente identified in the final Attachment of this privacy policy and/or on the web page www.grupocatalanaoccidente.com in order to comply with the regulations applicable to each Entity, and, generally speaking, to combat fraud and prevent money laundering and financing of terrorism, as well as to maintain and manage relationships with the different Entities of the Grupo Catalana Occidente in an integrated, centralized approach.
We also specifically inform you that the Entities of Grupo Catalana Occidente share common services, with a different level of intensity, for the purpose of making use of the existing synergies, optimising resources and offering a better service to customers. To this end, several framework agreements have been entered to provide reciprocal services, which involve access to personal data managed by other Entities of Grupo Catalana Occidente and include various service provisions, including, but not limited to, the following:
a) Services provided by Grupo Catalana Occidente, Tecnología y Servicios A.I.E. for Grupo Catalana Occidente's Entities: (i) hosting and data hosting, (ii) computing system, communication and equipment maintenance and management (iii) data security (iv) application development and maintenance, (v) providing a service to handle claims, and (vi) document management.
b) Services provided by the Grupo Catalana Occidente Contact Center A.I.E. for Grupo Catalana Occidente's Entities: provide a customer helpline service by phone and via social networks; and customer satisfaction campaigns.
c) Services provided by Prepersa Peritación de Seguros y Prevención A.I.E. for the Entities of the Grupo Catalana Occidente: render a service to cooperate in the management of claims related to insurance policies.
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Personal data can also be communicated to different collaborators or service providers of any data controlling Entity of Grupo Catalana Occidente, such as, including but not limited to: insurance brokers, co-insurers, reinsurers, lawsuit experts and investigators, lawyers and solicitors, auditors, consultants, medical professionals and health assessors, financial, depository and managing Entities and other suppliers and professionals who process personal data as party responsible and on behalf of the corresponding Entity responsable for Grupo Catalana Occidente, in order to guarantee that services rendered by the aforementioned party responsible for the contract or service comply with obligations stipulated in the applicable regulations, in legitimate interest and/or in accordance with their given consent.
In all the aforementioned cases, we inform you that the computer servers of these service providers may be located in countries outside the European Union, where, if the level of privacy protection were not equivalent to the European or national personal data protection regulations, the corresponding data controlling Entity of Grupo Catalana Occidente shall adopt the necessary and appropriate measures to safeguard the data subject's rights and the information's security, according to the available technical means at any given time.
Personal data will be given to all those recipients for whom such information must be disclosed by the Entities of the Grupo Catalana Occidente, in compliance with legal obligations, including, but not limited to, competent public bodies and administrations, such as the Spanish Tax Administration Agency or regional tax authorities, personal data protection control authorities, courts and tribunals, corresponding supervisory bodies, the Public Prosecutor's Office and/or State security forces and bodies.
The Entities of the Grupo Catalana Occidente have the right to consult and process data from claims files, information on capital and credit solvency and any other data allowing personal risk assessment, the maintenance and control of contractual relationship development, claims management and execution of statistical analyses for claims and fraud prevention.
The insurance companies of the Grupo Catalana Occidente, in accordance with current legislation, will provide the habitual driver subject to the insurance policy with information on sanctions, if any, that may be published in his or her name on the current or future certified websites, in compliance with current legislation on personal data protection.
The above insurance company shall use data belonging to the Vehicle Investigation Institute in the centre of Zaragoza (Instituto de Investigación sobre Vehículos S.A:) to identify the vehicle's registration and chassis number and all technical and administrative characteristics of the vehicle covered in the insurance policy.
In addition, by virtue of the powers granted by the Law on the Organisation, Supervision and Solvency of Insurance and Reinsurance Companies, the Spanish Union of Insurance and Reinsurance Companies (UNESPA by its Spanish acronym) has created the following files:
The car insurance file, whose purpose is the pricing and selection of risks. The file comprises the information provided by the Insurance Companies in which their claims records for the last five years are compiled, in accordance with the terms stipulated in the Civil Liability and Motor Vehicle Transit Insurance Law. We hereby notify you that data about your motor vehicle insurance contract and the claims associated with the same over the past five years (if any) will be assigned to the aforementioned shared file.
The common file for total loss, fire and theft of car insurance. The purpose of the aforementioned file, consisting of the information provided by the Insurance Companies, is fraud prevention and detection, either by preventing the Insurance Company at the time of contracting the insurance policy or by detecting fraud already committed in the declared claims. The file contains all the information contained in your insurance contract, including your personal data, as well as the claims that are declared and the settlements that you receive. Likewise, in order to facilitate location of the missing vehicles due to theft, the Zaragoza Centre and Spanish law enforcement bodies will have access to the information, for the sole purpose of carrying out relevant checks on located vehicles to inform the Insurance Company of their availability for the owner or, in the event that the vehicle has been indemnified, for the Insurance Company itself. We hereby inform you that in the event of a claim in which the insured vehicle has been totally lost due to damage, fire or theft, the data from your motor vehicle insurance contract and information associated with the claim will be assigned to the above shared file.
If you wish to exercise your rights under the personal data protection regulations in relation to these files, you may contact Tecnologías y Redes para Entidades Aseguradoras, S.A. (TIREA, Spanish acronym for Technologies and Networks for Insurance Companies) who are in charge of data processing and to whom UNESPA (Spanish acronym for Spanish Union of Insurance and Reinsurance Companies) has delegated responsibility in, to resolve your personal data protection queries, certifying your identity by post to ctra. Las Rozas a El Escorial Km 0,3 Las Rozas 28231 MADRID or by e-mail to the data protection officer: centro.operaciones@tirea.es.
For further information, please consult the corresponding UNESPA and TIREA websites: http://www.unespa.es; http://www.tirea.es.
By virtue of the powers granted by the Law on the Organisation, Supervision and Solvency of Insurance and Reinsurance Entities, UNESPA has created a sectoral file for claims settlement, actuarial statistical collaboration and the conducting of studies on insurance techniques, as well as fraud prevention. We inform you that, in the event of a claim affecting the insured risk, the data concerning your insurance contract and any claim-related information may be transferred to the aforementioned joint file.
If you would like to exercise the rights conferred by the personal data protection regulations in relation to these files, you may write to TIREA, which is the processor assigned by UNESPA, acting as the controller, to safeguard the personal data protection rights, providing proof of your identity at the addresses included in section (v) above.
Your personal data may be disclosed to the different partners and service providers of the corresponding Grupo Catalan Occidente Insurance Company mentioned above, who shall process all personal data as responsible party in the name and on behalf of the aforementioned Insurance Company.
In addition, and specifically, if you are a holder of:
a) a life insurance policy with death benefit and/or an accident insurance policy covering the contingency of the insured person's death, whether individual or collective policies, in compliance with current legislation, your personal data will be disclosed to the public insurance register of contracts with death benefit dependent on the Ministry of Justice or the one that may replace it in the future, as the case may be.
b) of health insurance or health care insurance, in which case your personal data, including health data, may be disclosed to the corresponding insurance company of the Catalana Occidente Group to doctors, health centres, hospitals or other institutions or persons in order to fulfil, develop, control and execute health care, leading to the reimbursement or indemnity stipilated in the insurance contract upon consulting or verifying the causes and medical background of the interested party with the aforementioned health providers to justify any benefits, reimbursements or indemnifications, and, where applicable, recovering expenses.
Your personal data may be exchanged between the Managing Entity, the Depositary and the Promoter and/or Marketing Entity of such social welfare products.
Likewise, in the case of asking to demonstrate vested rights from the Managing Entity or target insurance company, the client must present this demonstration request and an authorization to the Managing Entity or target insurance company so that, in their name, the source fund Managing Entity may be asked to demonstrate such vested rights, in addition to all finantial and fiscal data needed in the process.
Your personal data may be exchanged between the Managing Entity, the Depositary and the corresponding Marketing Entity of the said investment funds.
As holder of your personal data, you are entitled to the rights set out below, which you may exercise by proving your identity, in the way explained in the Data Protection Delegate section:
In this respect, in the digital environment of any of the Entities of Grupo Catalana Occidente, if you exercise your right to be forgotten, the corresponding Entity will contact the Internet service provider to transmit the interested party's request to cancel the processing of personal data affecting them, taking into account available technology and the cost of using it; in this case, data will only be stored by the person responsible in order to make, exercise rights to or defend claims. The request shall not be applicable when the processing is required on the basis of the provisions included in the section “legitimation of the processing of your personal data”, whether the processing is required to exercise the right of freedom of expression and information or on grounds of public interest.
Any communications and actions performed in the context of exercising your rights shall be free of charge. When the requests are manifestly unfounded or excessive, especially when they are of a repetitive nature, the data controlling Entity of Grupo Catalana Occidente may charge a fee according to the expenses borne to fulfil the request.
From the first moment it initiates the data processing, the data controlling Entity of Grupo Catalana Occidente shall implement the technical, organisational and security measures necessary, considering the state of technology, to guarantee the confidentiality, integrity, availability and resilience of the personal data, as well as to prevent its unauthorised access, alteration, loss or processing.
We inform you that the computer servers of some Grupo Catalana Occidente service providers may be located in countries outside the European Union, where, if the level of privacy protection were not equivalent to the European or nationals personal data protection regulations, the corresponding data controlling Entity of Grupo Catalana Occidente shall adopt the necessary and appropriate measures to safeguard the data subject's rights and the information's security, according to the available technical means at any given time.
Privacy policy validity
Grupo Catalana Occidente states that the privacy policy published on the website www.grupocatalanaoccidente.com will always be in force at all times, reserving the right to modify it whenever necessary. If the client of an Entity belonging to Grupo Catalana Occidente wishes to access previous versions, they may contact the corresponding Data Protection Delegate in the way indicated in the Attachment to the present privacy policy.
Grupo Catalana Occidente reserves all the rights regarding the content of this privacy policy. The reproduction, distribution, transformation, handling, public communication or any other kind of total or partial use, free of charge or in return of a consideration, of this document is strictly forbidden without a written authorisation.
Grupo Catalana Occidente reserves the right to apply, at any given time and without prior notice, as many modifications, variations, deletions or cancellations in the content and in the way it is presented as deemed appropriate.
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