What to do in the event of a claim?
Know which are the suitable steps
If you have a claim
You must get in touch with us as soon as possible, within a maximum of 7 days, so that we can tell you how to proceed, allowing us to start the required procedures.
You can do this via your Broker; by contacting our Customer Services line on 91 783 83 83, available 24 hours a day, 365 days a year; or if it is a car accident, using our form.
When you tell us what has happened, we will need all the information you can provide, such as:
► The personal details of the insured person (full name, policy number or ID number)
► Description of the events, as well as the place and the date
► Possible causes and damage caused
► Information regarding any liable and injured parties, if any, such as name, address, telephone number and insurance company
After you do this, we at Plus Ultra Seguros will take care of processing the claim, putting our best professionals at your disposal: experts, lawyers, healthcare professionals, repairers, etc.
If the claim is regarding an automobile incident, you can access our Network of AutoPresto workshops, where you will get exclusive benefits for being a customer, such as a free courtesy car during the repair, as well as collection and delivery of your car wherever you need, and preference when it comes to assessing and repairing your vehicle.
If you suffer any material damage to your home, business or company, we recommend that you get in touch with us before making any repairs, so that we can confirm the coverage and procedures, thus avoiding any expenses or delays during the process. Furthermore, if the damage is not covered by your policy, we will offer you the services of our professional teams, with special prices and all the quality guarantees.