Telephone medical advice

By your side at all times

The peace of mind to contact a doctor whenever you need it

With the medical helpline you have a free telephone number available to you for medical queries and advice. Lean more about how it works.

Just a call away

Our medical professionals will attend you 24 hours a day, every day of the year. Just call (+34) 900 369 369.

Also video call

If you prefer, you can contact your doctor by video call, thanks to our smartphone app.

We give you advice

In addition to medical consultations, you will have access to psychological, social, dietary and nutritional guidance.

What does the medical helpline service include?

Medical advice and counselling

With just a call, any time of the day, our professionals will answer any queries you may have about:

General illnesses.
Queries about medicines, vaccinations, tests.
Information about public and private health centres or emergency services.

The specialist at home

Do you have any questions about any type of medical speciality? Call us and we will put you in touch with the specialist you need: paediatrics, traumatology, cardiology, oncology, sports medicine, psychiatry, etc.

Psychological advice and counselling

Our medical helpline service will also resolve your queries about different aspects of psychology, such as:

Disorders related to children and teenagers: behaviour, bullying, learning, sociability, sexology and disabilities.
Eating disorders such as anorexia and bulimia.
Depression, panic attacks, fears, accidents, deaths and separations.
Addictions, drug addiction and alcoholism.

Social advice and orientation

We can also guide you if you need information about how to access different social programs, associations or assistance. We will answer your questions about:

Financial assistance for the family, subsidies and official procedures.
Associations of diseases such as Parkinson's disease, multiple sclerosis, Alzheimer's and diabetes.
Information aimed at different groups: the elderly, immigrants, adult education, physical, mental and sensory impairments.
Domestic violence.
Information about long-stay hospitals and clinics, private home care, care homes and day centres, etc.

Dietary advice and guidance

Nutrition is an important part of our health, so we want to help you with any issues you may need to resolve, such as guidelines for the introduction of food, guidance on balanced diet and eating habits, or queries about food disorders, allergies or nutritional changes.

Access to the service for people with disabilities

If you cannot use the telephone or video call service, we have made available the fax number (+34) 918 060 150 so that you can consult the medical guidance described on this page.